Shop Information

Company name Ikkabo (一華房) Representative Keiko Kina (喜名 慶子) Address 1-10-25 Hagiyamacho, Higashimurayama, Tokyo 189-0012, Japan TEL 050-3595-2773 E-mail [email protected] Business activities Production and sale of flower gifts, production and sale of name-engraved gifts, operation of an online shop

Shipping Fees

Varies by product. Please see the product page for details.

Returns and Exchanges

[Cancellations]
Because our products are made to order, we do not accept cancellations or returns for customer reasons once production has started.
However, if the problem is caused by us, such as a defect or fault in the product, we will accept returns and exchanges.
In addition, although we take the utmost care with packaging, in the unlikely event that an item is damaged during delivery, we will replace it with a new one or issue a refund.

Refusal to Accept Cash-on-Delivery Orders
If you refuse to accept a delivery, our shop suffers losses, including shipping costs, cash-on-delivery fees, packaging material costs, and labor costs.
For this reason, if an item is returned to us without a valid reason because a cash-on-delivery package was refused, the holding period expired, or for similar reasons, we will charge [shipping fees, cash-on-delivery fees, packaging material costs, and return handling fees].
Please also note that if we are unable to contact you, or if we judge the case to be malicious, we may take legal action.

[Conditions for Accepting Returns and Exchanges]
We accept returns and exchanges only for unused items, and only if you contact us by phone within 3 days of the item's arrival.

[Shipping Costs and Fees for Returns]
We bear the costs in the case of initial defects. For returns for customer reasons, the customer bears the costs.

[Refunds]
We will transfer the refund to your designated bank account within 3 days after confirming the arrival of the returned item.

■Return Contact
　Phone: 050-3595-2773
　Return address: 1-10-25 Hagiyamacho, Higashimurayama, Tokyo 189-0012, Japan
　Contact person: Keiko Kina (喜名 慶子)

Name Engraving

We begin production after confirming your order details and engraving message.
The number of characters that can be engraved differs by product, so please check the product page.

Act on Specified Commercial Transactions

Seller Name-engraved flower gifts IKKABO (一華房) Operations manager Keiko Kina (喜名 慶子) Address 1-10-25 Hagiyamacho, Higashimurayama, Tokyo 189-0012, Japan Phone 050-3595-27732 Payment methods Credit card, convenience store payment Payment deadline Varies depending on the payment method. Delivery timing Varies depending on stock availability or the payment method. Carrier A carrier designated by us Returns As a rule, we do not accept returns.