SHANDORA JAPAN Co., Ltd.

SHANDORA: A Next-Generation Beauty Company Where Beauty and Technology Converge

SHANDORA is a beauty platform that fuses the Japanese sense of beauty with cutting-edge technology.
Spanning salons, products and beauty devices, we are redefining the "essential beauty" born from professional settings.

Going beyond simply providing products, we integrate experience, technique and philosophy to present a new beauty standard to the world.
We carry the value of sustainable, refined beauty into the next era.

Our Commitment to Our Products

SHANDORA's product development begins with pursuing both extremes: functionality and sensibility.

Through carefully selected ingredients and our own formulation design, we achieve both functionality that delivers reliable results and a high-quality experience that appeals to the five senses.
With attention to every detail, down to texture, scent and afterfeel, we elevate everyday care into a special time.

These are not mere products, but products that design "the very time you spend facing your own beauty."
They are products that design even the value that cannot be seen.

For Gift Use

SHANDORA products are also ideal as gifts for someone special.
We propose a new value: giving the very experience of bringing out beauty.

Their fine texture and refined appearance create a special moment from the instant they are held.
Together with the giver's feelings, they bring a subtle richness to the recipient's daily life.

When ordered as a gift, no documents showing the price are included, so you can send it with peace of mind.

Orders, Shipping and Returns

■ Orders

We accept orders online 24 hours a day.
After your order is confirmed, a confirmation email is automatically sent to your registered email address.

We accept various payment methods, including credit cards.
Your order is officially confirmed once payment is complete.

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■ Shipping

We normally ship within 3–5 business days after your order is confirmed.
Once shipped, we will send you an email with the tracking number.

Delivery status and delivery times may vary depending on the destination region, weather, traffic conditions and other factors.
Thank you for your understanding.

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■ Returns and Exchanges

We accept returns and exchanges only if the item is defective, damaged or incorrectly delivered, and only if you contact us within 7 days of receiving it.

As a rule, we do not accept returns or exchanges for customer reasons.
However, for unopened and unused items only, we may consider your request separately.

If you wish to return or exchange an item, please contact us in advance via the inquiry form or by email.

Frequently Asked Questions (FAQ)

Q. How long will it take to arrive after I order?

A. We normally ship within 3–5 business days after your order is confirmed. Once shipped, we will email you the tracking number.

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Q. How much is shipping?

A. Shipping fees vary depending on the delivery region and your order. You can check them on the checkout screen.

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Q. What payment methods are available?

A. We accept various payment methods, including credit cards. Please check the payment screen for details.

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Q. Can I send it as a gift?

A. Yes. If you specify gift use when ordering, we will deliver it without documents showing the amount, such as a delivery note.

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Q. Can I return or exchange an item?

A. Only if the item is defective, damaged or incorrectly delivered, and only if you contact us within 7 days of receiving it. As a rule, we do not accept returns or exchanges for customer reasons.

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Q. Can I use it if I have sensitive skin?

A. Our formulations are designed with gentleness to the skin and scalp in mind, but this does not mean irritation will never occur for anyone. We recommend doing a patch test before use.

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Q. Do you ship overseas?

A. We ship overseas to some destination regions. Please contact us for details.

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Q. Where can I find out how to use the products?

A. Instructions are provided on each product page. If you have any questions, please feel free to contact us.